Yes. Santa's Quarters™ has a private security certificate for online transactions, which encrypts all data entered in the checkout process. In short, this means that all the information you enter is encoded making sure that it reaches us safely and secure, so no one else can see or steal your information.
✓ Order online 24 hours a day, 7 days a week from our secure site, www.santasquarters.com. This is the fastest and easiest way to place an order!
✓ Place an order over the phone by calling customer service at 1-888-334-7527. We are available to take your calls Monday through Friday 9AM-5PM Central Time.
No, we do not charge any handling fees.
Sales tax is only charged to Louisiana residents.
✓ We accept Visa, MasterCard, American Express, and Discover credit cards. We charge all credit cards prior to shipping.
✓ We accept business checks, government checks, money orders, and wire transfers for commercial orders only. We cannot accept personal checks. Checks must clear before shipping.
Please contact customer service at firstname.lastname@example.org if you have questions about your payment options.
No. Orders cannot be paid C.O.D.
We accept Purchase Orders (PO) from businesses and government institutions only and under the following terms:
All orders are charged prior to shipping. We offer special payment terms to government institutions only and at our discretion. Business customers who wish to pay by business check, money order, or wire transfer must make payments prior to shipping. Orders are not shipped out until payment has been received in full and checks have cleared. Please contact customer service at email@example.com if you have any questions regarding payment terms and options.
No. We do not require anyone to set up an account with us. Orders can either be placed securely online 24 hours a day, 7 days a week, or over the phone by calling customer service at 1-888-334-7527 Monday through Friday 9AM-5PM Central Time.
Santa's Quarters is a retail store and we do not offer wholesale prices. Our products are priced well below regular retail prices in order to accommodate larger commercial orders. We offer bulk discounts only on very large shipments directly from the factory, or at our discretion.
For custom orders, please contact customer service at firstname.lastname@example.org, or by calling 1-888-334-7527. Please note that custom orders require at least two to three months of lead time, excluding shipping. We strongly recommend placing custom orders during the first half of the year, as we are not able to accommodate them later in the year due to time restrictions.
Once you have placed your order – online or over the phone – you will receive an email with your order confirmation. Your order confirmation contains all the important information pertaining to your order, including your order number, your name and address, the items you have ordered, the shipping cost, and the total cost of your order. We suggest you print your order confirmation and keep it for your records.
If your order did not go through, it is most likely because your credit card was declined. Please check the following:
If you experience problems placing an order, please call customer service at 1-888-334-7527 Monday through Friday 9AM – 5PM Central Time.
This may be due to the following issues:
Please email us at email@example.com if you did not receive your order confirmation email, and we will be happy to forward it to you.
If you need an invoice in addition to your order confirmation, please email us at firstname.lastname@example.org, and we will be happy to send you one.
Occasionally, items sell out before we are able to remove them from our website. We apologize for any inconvenience. Of course, we will notify you right away and issue a full refund. If an item is on back order, we will notify you of the expected ship date.
We are only able to cancel orders that have not been processed by our warehouse. If you wish to cancel your order before it is processed by the warehouse, please contact customer service at email@example.com as soon as possible. Once an order has been processed by the warehouse and can no longer be canceled, you may return your order once you receive it (please see our return policy).
Please note that custom orders and orders placed via a Purchase Order cannot be canceled at any time.
We are not able to hold or reserve any items.
No, we do not rent out any merchandise.