Ordering Information

Is it safe to order from your website?

Yes. Santa's Quarters™ has a private security certificate for online transactions, which encrypts all data entered in the checkout process. In short, this means that all the information you enter is encoded making sure that it reaches us safely and secure, so no one else can see or steal your information.

How I can I order from Santa's Quarters™?

✓ Order online 24 hours a day, 7 days a week from our secure site, www.santasquarters.com. This is the fastest and easiest way to place an order!

✓ Place an order over the phone by calling customer service at 1-888-334-7527. We are available to take your calls Monday through Friday 9AM-5PM Central Time.

Do you charge handling fees?

No, we do not charge any handling fees.

Do I have to pay sales tax?

Sales tax is only charged to Louisiana residents.

What forms of payment do you accept?

✓ We accept Visa, MasterCard, American Express, and Discover credit cards. We charge all credit cards prior to shipping.

✓ We accept business checks, government checks, money orders, and wire transfers for commercial orders only. We cannot accept personal checks. Checks must clear before shipping.

Please contact customer service at info@santasquarters.com if you have questions about your payment options.

Can I pay for my order by C.O.D. (cash on delivery)?

No. Orders cannot be paid C.O.D.

Do you accept Purchase Orders?

We accept Purchase Orders (PO) from businesses and government institutions only and under the following terms:

• The PO must be signed and dated.
• Once the PO has been signed, dated, and returned to Santa's Quarters it constitutes a non-negotiable sales contract. Santa's Quarters' ordering, shipping, cancellation, and return policies apply.

Do you offer Net 30 Days or any other special terms?

All orders are charged prior to shipping. We offer special payment terms to government institutions only and at our discretion. Business customers who wish to pay by business check, money order, or wire transfer must make payments prior to shipping. Orders are not shipped out until payment has been received in full and checks have cleared. Please contact customer service at info@santasquarters.com if you have any questions regarding payment terms and options.

I am making a purchase for a business or a government institution. Do I need to set up an account first?

No. We do not require anyone to set up an account with us. Orders can either be placed securely online 24 hours a day, 7 days a week, or over the phone by calling customer service at 1-888-334-7527 Monday through Friday 9AM-5PM Central Time.

Do you offer wholesale prices or bulk discounts?

Santa's Quarters is a retail store and we do not offer wholesale prices. Our products are priced well below regular retail prices in order to accommodate larger commercial orders. We offer bulk discounts only on very large shipments directly from the factory, or at our discretion.

How do I place a custom order?

For custom orders, please contact customer service at info@santasquarters.com, or by calling 1-888-334-7527. Please note that custom orders require at least two to three months of lead time, excluding shipping. We strongly recommend placing custom orders during the first half of the year, as we are not able to accommodate them later in the year due to time restrictions.

What happens after I have placed my order?

Once you have placed your order – online or over the phone – you will receive an email with your order confirmation. Your order confirmation contains all the important information pertaining to your order, including your order number, your name and address, the items you have ordered, the shipping cost, and the total cost of your order. We suggest you print your order confirmation and keep it for your records.

I placed an order online, but it did not go through.

If your order did not go through, it is most likely because your credit card was declined. Please check the following:

• The billing address you provided matches exactly the billing address your credit card issuing bank has on file.
• Your credit card has been overdrawn.

If you experience problems placing an order, please call customer service at 1-888-334-7527 Monday through Friday 9AM – 5PM Central Time.

I did not receive my order confirmation email.

This may be due to the following issues:

• You did not provide us with the correct email address
• The order confirmation email went into your email's spam folder

Please email us at info@santasquarters.com if you did not receive your order confirmation email, and we will be happy to forward it to you.

I need an invoice.

If you need an invoice in addition to your order confirmation, please email us at info@santasquarters.com, and we will be happy to send you one.

What happens if an item I ordered is out of stock or on back order?

Occasionally, items sell out before we are able to remove them from our website. We apologize for any inconvenience. Of course, we will notify you right away and issue a full refund. If an item is on back order, we will notify you of the expected ship date.

I have placed an order and would like to cancel it.

We are only able to cancel orders that have not been processed by our warehouse. If you wish to cancel your order before it is processed by the warehouse, please contact customer service at info@santasquarters.com as soon as possible. Once an order has been processed by the warehouse and can no longer be canceled, you may return your order once you receive it (please see our return policy).

Please note that custom orders and orders placed via a Purchase Order cannot be canceled at any time.

Can I reserve items?

We are not able to hold or reserve any items.

Can I rent your merchandise?

No, we do not rent out any merchandise.