Domestic Shipping

How is my order shipped?

We ship all standard sized products and orders via FedEx. During checkout, you may choose from the following shipping options:

✓ FedEx Ground (transit time depends on destination)

✓ FedEx 2Day (transit time is 2 business days)

✓ FedEx Standard Overnight (delivery on the following business day)

Why is my order shipped via freight?

Oversized items and large orders are automatically shipped by freight. You will only see the freight option during checkout for these orders.

Can I use my company's FedEx/UPS/DHL account?

We will gladly use your company's shipping account with FedEx, UPS, or DHL. Please make sure to contact us with your account information prior to placing an order. We are sorry but we cannot use your shipping account once an order has been placed.

How much are shipping costs?

You can calculate shipping rates to your destination prior to checkout in the shopping cart. Simply enter the zip code of the shipping address, and click the “Calculate Shipping” button. Unlike many stores, we do not inflate our shipping rates – they are pulled directly from FedEx.

When will my order ship?

We make every effort to ship out your order as fast as possible. Most of our products that are in stock ship within 1-2 business days. In order to keep your costs as low as possible, our products ship from different warehouses across the continental US. During the busiest months, in November and December, it may take 4 or 5 business days before products that are in stock will ship. Expedited shipments (FedEx 2Day and FedEx Overnight) are always given priority. No orders are shipped out on weekends as our warehouses are closed.

I need my order to arrive at a specific date.

Santa's Quarters does not guarantee arrival times or dates of shipments. If you need your order to arrive at a certain date, we advise you to choose an expedited shipping method, as FedEx does not guarantee delivery time on Ground shipments. Please note that FedEx 2Day and FedEx Standard Overnight are only delivered on business days. Please contact us prior to placing an order if you have special delivery requests.

I already placed my order and would like to change the shipping method.

Once an order has been placed, it is entered into our automated warehouse system. We are not able to change the shipping method once an order has been prepared for shipping, or has left our warehouse.

How can I track my order?

If you have placed your order online you can access your account here anytime, using the email address and password you received after your purchase. Once you have logged in you will be able to see the status of your order and your tracking number if your order has shipped. Or, you can simply send us an email at info@santasquarters.com, or give us a call at 1-888-334-7527 and we will provide you with your tracking number.

Do you ship to PO Boxes and APO addresses?

We are not able to ship to PO Boxes or APO addresses. Please make sure to provide us with a physical mailing address when placing your order.

Do you ship to Hawaii, Alaska, and Puerto Rico?

Yes. Please note that there are increased transit times to these locations.

My order has shipped, but I changed my mind and no longer want it.

Orders that have already shipped out cannot be canceled. Once you receive your order, you can return it. Please click here for our return policy.

I have not received my order.

• The item(s) are on back order or have not arrived at our warehouse. If this is the case, we notify you by email after right you place your order.
• The item(s) are still in transit. Please use your tracking number to check the status of your order with the shipping company.
• The item(s) got lost during shipping. In very rare cases, items get lost during shipping. Please contact customer service at 1-888-334-7527.

If you have any questions regarding shipping, please contact customer service at info@santasquarters.com, or by calling 1-888-334-7527 Monday through Friday 9AM-5PM Central Time.

International Shipping

I live outside of the US. Do you ship to my country?

Yes, we ship worldwide.

How is my order shipped?

We ship worldwide via FedEx and common carrier (freight).

Can I use my company's FedEx/UPS/DHL account?

We will gladly use your company's shipping account with FedEx, UPS, or DHL. Please make sure to contact us with your account information prior to placing an order. We are sorry but we cannot use your shipping account once an order has been placed.

What about customs?

All international orders must be handled by a freight forwarder of your choice before they leave the US unless they are shipped via FedEx. Please note that customers of international shipments are responsible for customs fees, brokerage fees, taxes, and any other fees incurred by an international shipment. These fees are not included in your order and are usually collected by the shipping agent. Santa's Quarters is not responsible for merchandise being held, damaged, or destroyed by customs. Merchandise that has not passed inspection by domestic or foreign customs agents cannot be returned or refunded.

Is the manufacturer's warranty valid outside of the US?

Our manufacturer's warranties are only valid on items shipped and used within the United States.

I live outside of the US. Can I use your prelit and power operated items?

All of our products are made to operate on a 110V AC power current and feature US-style 3-pronged plugs. If you live in a country with a different power current and/or plug system, we strongly advise you to purchase unlit items in order to avoid damage from electrical shortage. Santa's Quarters is not responsible for damage resulting from operating our products on a different current and/or plug system, or with step-down transformers. Items that are damaged from being operated on a non-110V AC power current, a non-US style 3-pronged plug, or a step-down transformer are not honored by our manufacturer's warranty, and cannot be returned, exchanged, or refunded.

If you have any questions regarding shipping, please contact customer service at info@santasquarters.com, or by calling 1-888-334-7527 Monday through Friday 9AM-5PM Central Time.